Conference Day Two – Thursday 20 July
Go to Post-Conference In-depth Learning Sessions
08:30 | Welcome coffee
08:50 | Opening remarks from the Chair
Rob Fitzpatrick, Chief Executive Officer, Australian Information Industry Association
STREAMLINING SYSTEMS AND PROCESSES AND REDUCING COMPLEXITY
09:00 | Using voice biometrics to enable enhanced consumer interaction
- Assessing how voice biometrics improved user experience in the past 12 months
- How voice biometrics is boosting call completion rates, streamlining operations and improving security for customers using the ATO contact centre
- Quantifying the impact on the bottom line and measuring its results on customer experience
- Next steps – an overview on ATO plans for future projects
Venetia Blackman, Assistant Commissioner, Digital Program Delivery, Australian Taxation Office
STREAMLINING SYSTEMS AND PROCESSES AND REDUCING COMPLEXITY
09:30 | Data and Identity – critical foundations for digital transformation
- Responding to digital disruption by providing a path for information and building models for success
- Why providing core and strategic support at early stages is key – and how to accomplish this
- Implementing data and information strategy that enables innovation and return business value
Kate Carruthers, Chief Data Officer, UNSW
OVERCOMING PROCUREMENT CHALLENGES WHEN MOVING TO DIGITAL
10:00 | Building the infrastructure for data intensive science projects
- How to provide affordable, easy to use infrastructure that supports data-intensive projects
- Understanding how FlashLite and MeDiCI fabric stores, manipulates, and moves data around systems and devices
- How to make distributed data appear locally to allow anytime, anywhere access by end users
David Abramson, Director, Research Computing Centre, University of Queensland and Education CIO of the Year
10:30 | Morning tea
FOSTERING AN AGILE MINDSET TO HELP DRIVE INNOVATION
PRIVATE SECTOR PERSPECTIVE
11:00 | Implementing agile methodologies in the public sector
- How to adopt agile methodologies and transform your organisation into a customer-driven, creative and sustainable business
- Implementing new ways of leading teams working on a high-level transaction website, low-level client and driver software and mobile technologies
- Considering key factors to be taken into account to ensure your digital framework is effective
Stephen Parker, Vice President, Loyalty Technology and Operations, Asia Pacific, Mastercard
11:30 | CASE STUDY: How the City of Casey is using agile mindsets and human centred design to move to the digital era
- An overview of the City of Casey’s journey towards digital service delivery
- How to introduce agile and human centred design into local government
- The challenge of respecting the bureaucracy without being constrained by bureaucratic thinking
Chris O’Connor, Manager Digital Casey, City of Casey
12:00 | Networking lunch
13:00 | PANEL DISCUSSION: Why is agile all the rage and what are its limitations?
- Why is agile quickly becoming the framework of choice for may public sector organisations looking to become digital?
- What are the main challenges and issues facing public sector organisations when implementing agile methodologies?
- How can you identify in agile is right for your team or organisation?
Moderator:
Rob Fitzpatrick, Chief Executive Officer, Australian Information Industry Association
Panellists:
Stephen Parker, Vice President, Loyalty Technology and Operations, Asia Pacific, Mastercard
Mark Nido, Digital Project Coordinator, Digital Casey, City of Casey
Paul Chandley, Principal Digital Strategist, Service Strategy Reform, Department of Justice & Regulation, Victorian Government
CREATING A CULTURE AND DEVELOPING STRATEGIES TO PUT PEOPLE AND END USERS FIRST
13:45 | CASE STUDY: Designing CARRS-Q’s risky gadgets to foster safer driving behaviours
- An overview of the strategy behind CARRS-Q’s gadgets and what the team is trying to achieve
- How can new technologies be designed to improve safety and reduce risks of accidents?
- Assessing commercial opportunities and benefits for the community offered by the device
Ronald Schroeter, Senior Research Fellow, CARRS-Q, Queensland University of Technology
14:15 | Afternoon tea
WHY BUILDING STAKEHOLDER RELATIONSHIPS NEEDS TO BE A CORE PART OF YOUR STRATEGY
14:45 | CASE STUDY: How Tourism Tasmania’s is engaging industry stakeholders to amplify the organisation’s message
- Holding your own with less, in a competitive landscape – changing a channel based strategy into a content driven approach
- How to work closely with travel partners and amplify the organisation’s message to reflect what they are doing
- Developing clear plans and briefs to get the appropriate message out to trigger consumers and stakeholders
- Bite sized engagement and what is in store for tourism in a digital future
Tony Quarmby, Director of Consumer Marketing, Tourism Tasmania
15:15 | CASE STUDY - EMBRACING CREATIVITY: Key lessons learnt in the Victorian Registry of Births, Deaths and Marriages (BDM)’s Digital Proof of Identity project
- An overview of the solution discovery process to one of government’s biggest digital transformational hurdles
- BDM’s approach to a citizen-centric project using lean start-up, design thinking and user experience methodologies
- The effect of existing government procurement frameworks and governance on ‘rapid’ innovation
Andreas Boehmer, Digital Environment and Enterprise Data Lead, Victorian Department of Justice
15:45 | Closing remarks from the Chair and drawing of the lucky door prize!
15:55 | End of Day Two and close of conference