Pre-Conference In-depth Learning Session
Tuesday 23 February 2016
Registration and morning coffee for the session is at 08:30 and it will conclude at 17:00. Lunch, morning and afternoon tea provided
In-depth Learning Session:
Designing digital services for government
This practical and interactive session is tailored for anyone involved in digital transformation and channel shift projects in the public sector. The workshop will be led by the needs of those attending, focusing in on key areas of strategy, leadership, delivery and capability that have been identified as of critical importance.
Who should attend this workshop?
- Managers leading change programs within their organisations
- Managers who are working on digital capability programs
- Managers delivering channel shift to encourage services users to switch to more efficient ways of delivery
- Those wanting to understand better the role senior managers can play in digital and transformation
Topics that will be covered include:
- How to design and deliver an effective digital strategy for your organisation
- Designing online services people actually want to use
- Managing technology projects in an agile fashion to reduce risk and increase user satisfaction
- How to design capability programs to provide people with the digital skills and confidence they need
What you will take away:
- How to push a digital strategy forward in an organization
- What is needed for a cultural shift in perspectives to be more digitally focused
- How you can evolve to the next step of your digital maturity to implement real digital value
Session Facilitator:
Laurence Crew
Head of Insight and Design Service
The Customer Experience Company