Conference Day One - Tuesday 16 August 2016
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Click here for Post-Conference Learning Sessions
08:15 | Registration and welcome coffee
08:50 | Opening remarks from the Chair
Ian Pollari, Non-Executive Director, Stone & Chalk
THE NEW ERA OF LENDING: STRIKING THE RIGHT BALANCE BETWEEN INNOVATION, AGILITY AND RIGOUR TO IMPROVE CUSTOMER OUTCOMES
09:00 | Innovation in lending - thinking differently about how to respond to the changing customer demands and competitive digital landscape
- What drivers are changing the lending market landscape and how should the industry be preparing to meet the future challenges?
- Building the next-gen team to deliver on strategy and up-skilling operations resources to be ready for a digital customer experience
- Changing the business model - moving to an agile, process-centric organisation whilst ensuring customer centricity
Dan O’Neill, Chief Process Officer, Commonwealth Bank
09:30 | Connecting with the fintech ecosystem to drive better customer experience
- What exactly is fintech and what might the future hold
- What tools and applications are available today to provide a better customer experience
- How to keep up-to-date with the constant innovation in the finance sector
Clint Davis, Chief TechnologyOfficer, Incredo
10:00 | How non-traditional lenders are leading a lending market shaped by the customer
- Breaking out of the traditional financial services credit paradigm
- Re-thinking the design and delivery models for customer-centric credit experiences
- Combining advanced data processing with human behavioural analysis to make the right credit decisions
Kareem Al-Bassam, General Manager PayPal Credit, PayPal Australia
10:30 | Morning tea
11:00 | PANEL DISCUSSION: Market trends in digital lending - how will the competitive landscape shift in the year ahead and how are alternative models of lending changing the market dynamics?
- How are the alternative lenders leveraging their customer base, data expertise and brand recognition to re-shape the lending landscape?
- Nascent lending models leveraging mobile technologies are hot – what does this mean for banks and what should banks be doing about it?
- Buying the disruptors – marriages of convenience or lipstick on a pig? Will adopting the key features of alternative lending business models be effective for the incumbents?
- What is the future for crowdfunding, which is the emerging target market to keep an eye on, and what are the mid-long term projections for growth in Australia?
Panel moderator:
Ian Pollari, Non-Executive Director, Stone & Chalk
Panellists:
David Brennan, Executive Director and Head of Innovation, Kikka Capital
Kareem Al-Bassam, General Manager PayPal Credit, PayPal Australia
Sunil Aranha, Chief Executive Officer, Thincats
Kevin Davis, Research Director, Australian Centre for Financial Studies and Member, The Financial System Inquiry Panel
Jack Quigley, Founder, CrowdfundUP and Board Member, Fintech Australia
OUTLOOK FOR POLICY SETTINGS AND CREDIT CONDITIONS - GETTING THE RIGHT BUILDING BLOCKS IN PLACE FOR NEXT GENERATION LENDING SERVICES
11:45 | Creating the regulatory model for responsible innovation in lending
- Innovation and regulation - friends, frenemies or foes?
- Evolving regulation and how it is shaping financial services
- Lending platforms – they are responding to technology innovation to better meet the needs of customers
Deborah Ralston, Professor of Finance, Monash University and Chair, Digital Finance Advisory Committee, ASIC
12:15 | Networking lunch
13:15 | PANEL DISCUSSION: How to ensure high lending standards in a period of disruption and revolution of new entrants
- Addressing the elephant in the room - how high is the potential emergence of high-risk lending in the P2P space by leveraging the anonymity of digital currency?
- The future for SME online lending – is securitisation the solution?
- How can the regulatory environment drive the need for greater loan quality without hindering business process innovation?
- Standardising best practices for the online loan market - how can Australia form a self-regulatory body to ensure the foundations of the future lending market?
Panel moderator:
Kevin Davis, Research Director, Australian Centre for Financial Studies and Member, The Financial System Inquiry Panel
Panellists:
Nicholas Thorpe, General Manager Risk – Broker Partnerships, Digital and Direct, National Australia Bank
Peter Gray, Co-Founder, zipMoney
Stuart Stoyan, Chief Executive Officer, MoneyPlace
John de Bree, Managing Director, Capify Australia
Leo Tyndall, Founder and Chief Executive Officer, Marketlend
LEADING INNOVATION IN FINANCIAL SERVICES - CHALLENGING THE STATUS QUO AND PUSHING BEYOND THE BOUNDARIES OF INCREMENTAL IMPROVEMENTS
14:00 | Driving and leading a culture for change and innovation enterprise wide
- How large financial institutions can build a framework for disruption and turn the tide from a risk-averse, process heavy organisation to one that is customer savvy, fleet of foot and digitally native
- The digital shift – how digital has given power to the customer
- Using this shift to disrupt business models
- Simplicity and culture – simplifying the business rules and parameters, simplifying engagement
Anthony Aboud, Chief Change Officer, ME Bank
14:30 | Afternoon tea
DATA POLICY AND THE FUTURE ROLE OF LENDERS IN THE API ECONOMY
15:00 | Leveraging big data in the digital environment - current limitations and future opportunities in lending
- Exploring how new forms of relationships based on flows of data between lenders and borrowers are changing dramatically – how should customers, businesses and lenders start preparing for the changes?
- What limitations does the new breed of data-powered lenders have in creating real-time data flows?
- How lenders are utilising predictive data models to slash risk
- Identifying fraud risks in a digital environment
Glenn Riddell, Chief Operations Officer, RateSetter
15:30 | INTERNATIONAL KEYNOTE: Open Bank Project – Banks’ anathema or leadership opportunity?
- How banks are evolving to an API-based architecture to address the mega trends in consumer banking
- Defining a new digital operating model to create connected experiences for customers faster and at scale
- Who owns the information? Data policy and security issues to be overcome
Ismail Chaib, Chief Operating Officer, Open Bank Project (Germany)
16:00 | Closing remarks from the Chair
16:10 | Close of Day One and networking drinks