Conference Day Two - Wednesday 17 August 2016
Click here for Conference Day One
Click here for Post-Conference Learning Sessions
08:30 | Welcome coffee
08:50 | Opening remarks from the Chair
Danielle Szetho, Chief Executive Officer, Fintech Australia
Jack Quigley, Founder, CrowdfundUP Board Member, Fintech Australia
RETHINKING LEGACY STRUCTURES TO BUILD NEXT GENERATION DIGITAL LENDING PLATFORMS
09:00 | Creating compelling digital strategies that improve interactions with customers
- Driving simplicity, transparency and communication through digital mortgage processing
- How ING DIRECT implemented technology solutions to stay relevant in a changing market
- The impact of digitisation and standardisation on operations
Simon Andrews, Chief Operating Officer, ING DIRECT
09:30 | Transforming the Organisation for the Digital Future
- Establishing the right organisational culture to succeed in the digital economy
- The changing leadership and people skills/capabilities for future success
- Transforming the technology stack to create amazing customer experience
Andy Weir, Chief Information Officer, Bankwest
10:00 | Moving from ‘disruption’ to ‘partnership’ as alternative finance platforms and banks see common ground for mutual success
- How the future eco- system of different SME alternative finance and digital models in the market place will compliment and compete with banks
- Identifying the potential for partnership between Alt fi and traditional lenders
- Addressing the broader technological and societal changes driving the new lending eco-system and the role of the new players
Sunil Aranha, Chief Executive Officer, Thincats
10:30 | Morning tea
CHAMPIONING THE DIGITAL CUSTOMER EXPERIENCE - GETTING THE “RIGHT” LEVEL OF FRICTION IN THE LENDING MODEL TO BALANCE RISK AND CUSTOMER DEMANDS
11:00 | Are banks ready for the next generation customer?
- Technology and behaviour change - separating the hype from reality
- The three forces that ‘construct’ behaviour in financial services
- Who’s ready for the next generation customer and who’s not?
- Behaviour change and tipping points in Fintech
Pascal Bourgeat, Director of Behavioural and Cognitive Science, Ipsos Australia
11:30 | CX PANEL DISCUSSION: Balancing speed, risk and customer experience – best practices in transforming customer experiences from frustration to frictionless engagement
- What are the major challenges facing lenders today in refining a seamless omni-channel customer experience?
- How are the pioneers of online lending achieving a product/market fit with continuous innovation?
- Engaging brokers in the digital initiative for seamless customer experience – who is getting it right?
Panel moderator:
Jack Quigley, Founder, CrowdfundUP, Board Member, Fintech Australia
Panellists:
Martyn Norman, Head of Lending, Bank Australia
Leigh Dunsford, Co-founder and Director, Waddle
Ranin Mendis, Co-founder, LoanDolphin
MASTERING THE LATEST CREDIT RISK MANAGEMENT TECHNIQUES TO CREATE THE MOST EFFECTIVE RESPONSE TO BORROWER BEHAVIOUR PATTERNS
12:15 | INTERNATIONAL KEYNOTE: Understanding borrowers – what they tell us through their decisions
- Understanding the impact of cognitive and social factors on risk decisions
- Discovering the unknowns in risk - identifying the new ways financial institutions can broaden their search for credit risk
- Harnessing gamification techniques for risk profiling in banking
Bernard Del Rey, Chief Executive Officer, Capital Preferences (USA)
12:45 | Networking lunch
ADAPTING TO NEW TECHNOLOGY CHANGES AND TOOLS TO EFFECTIVELY ENHANCE CREDIT-DECISIONING
13:45 | How Comprehensive Credit Reporting will change how we originate and manage loans in Australia
- What progress has been made by lenders in adopting Comprehensive Credit Reporting (CCR) and what lessons can we learn from international markets
- How CCR will influence the way consumers shop for credit and manage their credit history
- What opportunities are created for lenders by the new comprehensive credit reporting system
Mike Cutter, Executive GM, Credit Risk & Advisory Services, Veda
14:15 | Exploring how new data is changing the way credit risk operates
- What is new data when it comes to credit risk?
- Addressing industry changes in data and how it is impacting the future of credit risk management
- How many Cs? What can we use ‘new data’ for in the credit risk framework?
- Exploring how data management will change credit lending policies
Matthew Gijselman, Head of Government, Regulatory & Industry Affairs, Australian Retail Credit Association (ARCA)
14:45 | Afternoon tea
TAKING DIGITAL LENDING STRATEGIES TO THE NEXT LEVEL – A GLIMPSE INTO THE FUTURE FOR RETAIL AND BUSINESS LENDING
15:15 | How Blockchain can disrupt the banking model
- Understanding DAC (decentralized autonomous corporation)
- Credit, crypto-currency and the growing opportunity to meet the growing demand for loans
- Building trust and reputation in an era of cyber attacks – could blockchain be the single, secure token element to certify the authenticity of identity in digital loan origination?
Jonathan Miller, Director, Bit Trade Labs
15:45 | PANEL DISCUSSION: Are we headed for a hybrid financial sector?
- Will traditional banking institutions and alternative platforms co-exist, catering to different classes of investors and borrowers?
- Is all this digital disruption and emerging hybrid ecosystem actually helping the customer?
- How will leading participants in retail and SME lending promote transparency and standardisation in this rapidly growing digital space?
- What role will the regulators play in trying to balance the fostering of innovation with a duty to protect investors and customers?
Panel Moderator:
Danielle Szetho, Chief Executive Officer, Fintech Australia
Panellists:
Martin Barrett, Managing Director, Auswide Bank
Stuart Stoyan, Chief Executive Officer, MoneyPlace
Bruce Treloar, Chief Executive Officer, LIXI
Matthew Gijselman, Head of Government, Regulatory & Industry Affairs, Australian Retail Credit Association (ARCA)
16:30 | Closing remarks from the Chair and drawing of the lucky door prize!
16:40 | Close of Day Two and close of conference