Supporting bodies at CX Design and Implementation 2015

Research partners:

Forrester Research is one of the most influential research and advisory firms in the world. We work with business and technology leaders to develop customer-obsessed strategies that drive growth. Forrester’s unique insights are grounded in annual surveys of more than 500,000 consumers and business leaders worldwide, rigorous and objective methodologies, and the shared wisdom of our most innovative clients. Through proprietary research, data, custom consulting, exclusive executive peer groups, and events, the Forrester experience is about a singular and powerful purpose: to challenge the thinking of our clients to help them lead change in their organizations.

Supporting bodies:

The Customer Service Council’s main aim is to bring like-minded individuals and organisations together at high profile events to promote their organisation’s customer service operations, ethos, logistics and innovation at work.  The shared networking and knowledge across multiple sectors and operations proves invaluable in meeting key stakeholders in the greater business community from large, medium, and small enterprises. All share the commonality of the need to value and improve their customer service to ensure the ‘people’ factor of the business is looked after with the most valuable assets and commodities being retained, satisfaction increased, and subsequent growth attained. Event attendees and members of the Customer Service Council are from across all sectors, health, mining, finance, entertainment, gaming, government, hospitality and tourism, technology, utilities, manufacturing, retail, telecommunications and more.   The Customer Service Council  runs an Annual Award Program which encourages individuals and organisations to achieve and promote customer service excellence, innovation, and best practice.

The Customer Service Institute of Australia was established in 1997 to provide education, certification and recognition to organisations and individuals in the field of service excellence.  In this way we directly serve the needs of all Australians who work in customer service.

Today CSIA is our nation’s peak customer service body and secretariat for the International Council of Customer Service Organizations (www.iccso.org).  ICSSO is comprised of international member organisations which promote service excellence through international customer service standards, certification, awards and professional development programs. ICCSO is the body responsible for the International Service Excellence Awards and accrediting organisations to assess and certify organisations to the International Customer Service Standard.