Agenda Day Two
17 October 2018
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08:30 Welcome coffee
08:50 Opening remarks from the Chair
Jen Dalitz, Chief Executive Officer, Women Banking and Finance
THE CURRENT STATE OF THE INSURANCE AND FINANCIAL SERVICES SECTORS
09:00 OPENING KEYNOTE PRESENTATION: The evolution of the financial services sector – from the rise of women to the rise of technology
- Understanding why technology matters when advancing women’s leadership
- Identifying the role of technology in current business practices
- Highlighting how women empowerment, technology, intelligent automation and innovation will reshape the financial services sectors
Lina Lim, Head of Technology, National Stock Exchange of Australia
09:30 Highlighting the need for stronger regulations in financial services sectors
- Are regulations slowing down and creating problems for the industry?
- How the industry and regulators can find alternative ways to achieve closer collaboration, leading to regulation that adds real value, meets the needs of consumers and supports rather than hinders good business, innovation and growth
- Why the industry should remain mindful of the risks that come alongside the opportunities of fintech and innovation and how strong regulations can provide assistance
Roslyn Toms, Group Executive - Legal and Chief Risk Officer, nib Health Funds
10:00 Understanding the link between regulations and technology
- Demonstrating how collaboration between government, regulators and the industry can promote innovation and improve the eco-system
- How the industry can find the right balance between innovation and maintaining trust and confidence in the market via regulations
Lisa Schutz, Founding Director, RegTech Association
10:30 Morning tea
THE ROLE OF TECHNOLOGY IN INSURANCE AND FINANCIAL BUSINESS PRACTICES
11:00 Building a strong digital insurance platform based on innovation and collaboration
- Understanding the difference between Coverhero and mainstream insurance companies
- Creating today the insurance of the future based on intelligent insurance Robo advisor
- Understanding the challenges and the opportunities of automated insurance based on blockchain technology
Naby Mariyam, Founder & Chief Executive Officer, Coverhero
11:30 The future of compliance and risk management in the digital area
- Highlighting the current practices in compliance and risk management and the need to change strategies
- Understanding how technology and innovation will impact on compliance and risk management
- Identifying the future challenges and opportunities in risk management
Gaayathri Periasami, Risk and Compliance Manager - Wealth Investment Products, Bendigo and Adelaide Bank
12:00 Networking lunch
UNDERSTANDING THE CUSTOMERS AND SERVICES OF TOMORROW
13:00 Understanding the need to update customer experience strategy
- Highlighting the evolution of consumer behaviour and expectation
- How to build leading customer experience strategy and culture
- Demonstrating the crucial role of technology in creating customer centric strategies
- Preparing for the next generation of customers, today
Kathryn Bordonaro, Director / Finance Broker, Allbiz Finance Brokers (Women in Finance Awards - 2017 Winner - Association Leader of the Year)
13:30 The new consumer and how they will impact your business
Dr Catriona Wallace is one of the world’s most cited experts on the future of customer experience. She is an established and proven entrepreneur, multi-award winning, recognised business leader. Catriona has a PhD in organisational behaviour – human technology, interaction, and is recognised as a top-5 global customer experience expert.
Dr Catriona Wallace, Chief Executive Officer & Founder, Flamingo
14:00 The modern tools to build trust and customer loyalty
- Discovering the main threats to customer trust and loyalty and how to protect the business against them
- Identifying the appropriate technology and strategy to create a customer community
- Learning the strategies to rebuild damaged customer trust
Fiona Macgregor, Chief Information and Innovation Officer & (Acting) Chief Customer and Brand Officer, TAL
14:30 Afternoon tea
THE FUTURE OF THE INDUSTRY
15:00 Future opportunities for new and upcoming ARs
- Discovering Samantha’s journey
- Future opportunities for new and upcoming AR's
- Highlighting the challenges and opportunities future leaders in insurance and financial services sectors will face
- Understanding why robots are not a threat to brokers dealing with insurers
Samantha Green, Director, RCL Insurance Services
15:30 CASE STUDY - Discovering how Aon prepares itself to face the changing environment of the insurance and financial services sectors
- Identifying the main challenges Aon will have to face in the future
- Highlighting the strategies used by Aon to adapt to the digitalisation of the industry and the changing customers’ requirements
- How to increase opportunity and discover new market places
Josephine Simeone, Director of People & Culture, Aon
16:00 PANEL DISCUSSION - How to foster effective corporate partnering / collaboration between incumbents and Fintechs
- A bank, an insurer, a RegTech and an InsurTech share experiences on both sides of the fence
- Discuss success stories and challenges faced by each including practical learnings
- What is needed in the ecosystem to facilitate better partnering and improve commercial outcomes?
16:40 Closing remarks from the Chair
16:50 End of Day Two and close of conference