Conference Day Two
Wednesday 12 October 2016
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08:30 | Welcome coffee
08:50 | Opening remarks from the Chair
Ingilby Dickson, Director, Australian Logistics Council Port of Melbourne
RESHAPING BUSINESS STRUCTURES AND DEVELOPING THE RIGHT WORKFORCE CAPABILITIES TO FACE THE SHIFT TOWARDS ONLINE SHOPPING
09:00 | Developing the right ship-from-store strategy to reduce freight costs
- Designing stores to handle frequent parcel shipments without pulling employees away from the shop floor
- Implementing the right technology and training to support the ship-from store strategy
- Identifying key elements when negotiating freight cost rates with parcel carriers in order to avoid freight penalties
Kate Langford, General Manager Ecommerce, Woolworths
09:30 | Successfully integrating online and traditional supply chains to compete and survive in the changing retail landscape
- Gaining insights into the challenges of integrating an online strategy into a retail strategy of just physical presence
- Analysing the changing role of physical stores towards a showroom for inspiration and convenient transaction point to complete a journey started on the web
- Redesigning physical stores in line with the online retail strategy and identifying the new capabilities needed to make it successful
Richard Whetton, Operations Manager, CatchOfTheDay
10:00 | Managing regulation at the border - exploring emerging reforms being driven by border agencies, international regulations and the ATO and how this affects the international online retail supply chain
Travis Brooks-Garrett, Partner, Freight & Trade Alliance
10:30 | Morning tea
CREATING A CUSTOMER CENTRIC SUPPLY CHAIN WITH BETTER COLLABORATION STRATEGIES
11:00 | Designing better collaboration strategies between retail and 3PL logistics providers in order to achieve a customer driven supply chain
- Designing a strategic and collaborative approach to logistics outsourcing to achieve more effective partnerships
- Understanding the benefits of this collaboration – from gaining detailed knowledge of shipper requirements to determining what issues are important for the customers
- Establishing and monitoring the correct metrics to measure performance and to take corrective action where necessary to achieve a positive providers impact throughout a customer focused supply chain
Elham Jalilzadeh, Head of Supply Chain, Optus
11:30 | Benefitting from a faster and more flexible last mile
- Facing customers redirections and rescheduling in delivery locations through better collaborations between delivery companies, pick-up points and parcel lockers
- Analysing how to achieve more cost and time efficient flexible delivery operations and identifying areas to improve
- Managing the costs to meet flexible customer delivery expectations – how far can retailers go?
Amy McWaters, Chief Operating Officer, The SOL Group
12:00 | Networking lunch
OPTIMISING REVERSE LOGISTICS IN ORDER TO ACHIEVE A COMPETITIVE ADVANTAGE
13:00 | PANEL DISCUSSION: Multiple delivery options and a generous return policy – a luxury or a necessity?
- Analysing different delivery options - drop-shipping, click-and-collect, reserve-and collect, delivery lockers or same day delivery
- How do you implement the right return policy strategy?
- And how do you continue to invest in alternative options to accommodate demanding customers such as virtual try on or try at home services?
- Increasing revenues by cracking the code of offering a generous policy that drives additional sales, while optimising the costs of returns management
Panel moderator:
Ingilby Dickson, Director, Australian Logistics Council Port of Melbourne
Panellists:
Peter Ratcliffe, Head of Digital, The Retail Apparel Group
Elham Jalilzadeh, Head of Supply Chain, Optus
Apurva Chiranewala, Head of Shipping Strategy ANZ, eBay
Ben Hare, Chief Operating Officer, Tinyme
13:45 | Attracting and training the right workforce skills to face the massive shift towards online shopping
- Getting a better understanding of the impact that online retail shopping has on supply chain and logistics workforce skills and how it might change in the future
- What are the key considerations when recruiting logistics professionals in the sector
- Engaging and working together with colleges and universities to ensure that new talent is equipped with the future skills that supply chain operations require
Amrik Sohal, Director of the Australian Supply Chain Management Research Unit, Monash University
BUILDING NEW MODELS AND STRATEGIES FOR MORE ACCURATE CONSUMER DEMAND FORECASTING OUTCOMES
14:15 | PANEL DISCUSSION: Is demand forecasting the holy grail?
- How important is demand forecasting for supply chain and logistics managers?
- What are the most challenging aspects of developing a consumer demand forecasting model?
- Is there an accurate way of predicting demand in a fast paced, evolving, and innovative industry like e-commerce?
- Is there a difference in capabilities needed for short vs long term forecasting?
- Where do you start forecasting in a relative new online retail landscape?
Panel moderator:
Ingilby Dickson, Director, Australian Logistics Council Port of Melbourne
Panellists:
Derek Sheen, Founder & Chief Executive Officer, Yellow Octopus
Angus McDonald, Trade and Digital Manager, Super Retail Group
Jyotirmoyee Bhattacharjya, Lecturer in Logistics and Supply Chain Management, Institute of Transport and Logistics Studies, Sydney University
Michael Donath, Multichannel Manager, IKEA
15:00 | Closing remarks from the Chair and drawing of the lucky door prize!
15:10 | End of Day Two and close of the conference